At DediRock, your account security is our highest priority. If you ever suspect that someone has gained unauthorized access to your account, it’s important to act quickly. Taking the right steps can help prevent further damage and secure your data.
Signs of Unauthorized Access
Be alert for the following warning signs:
-
You receive login alerts from unknown devices or locations.
-
Your account details (email, password, or billing info) have been changed without your knowledge.
-
You see support tickets, orders, or invoices you didn’t create.
-
You’re unable to log in because your password no longer works.
Immediate Steps to Take
1. Change Your Password
Log in to the DediRock Client Portal and immediately update your password.
-
Choose a strong and unique password (use a mix of letters, numbers, and symbols).
-
Avoid reusing old or common passwords.
If you cannot log in, use the Forgot Password option to reset your credentials.
2. Enable Two-Factor Authentication (2FA)
Add an extra layer of protection by setting up Two-Factor Authentication. This ensures that even if your password is compromised, only you can log in with your authentication code.
3. Review Account Activity
-
Check your recent logins and IP addresses in the Security Settings section of your portal.
-
Look for unusual login attempts or unknown locations.
4. Remove Unauthorized Contacts
Go to Contacts/Sub-Accounts in your portal and verify authorized users. Remove any suspicious or unknown contacts immediately.
5. Update Security Questions
Change your security questions to prevent attackers from bypassing your password reset process.
6. Contact DediRock Support
If you believe your account is compromised, reach out to our support team right away through the DediRock Client Portal. Provide as much detail as possible so we can help secure your account.
Best Practices to Prevent Future Unauthorized Access
-
Always use a strong, unique password for your account.
-
Enable 2FA for maximum protection.
-
Be cautious of phishing emails pretending to be from DediRock.
-
Regularly review your account activity and update login details if needed.
Final Thoughts
If you suspect unauthorized access, time is critical. By acting immediately and following the steps above, you can protect your hosting account and data from further risk.