At DediRock, we understand that sometimes multiple people may need access to your hosting account. To keep your account secure while allowing trusted individuals to manage it, you can set up and manage authorized contacts directly from your DediRock Client Portal.
What Are Authorized Contacts?
Authorized contacts are individuals you allow to interact with DediRock on your behalf. They can:
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Submit support tickets
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Receive account-related notifications
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Access billing or technical information (depending on permissions you grant)
⚠️ Important: Authorized contacts do not get full access to your client portal login. Instead, you control what level of access they have.
Benefits of Adding Authorized Contacts
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Improved security — Only trusted individuals can communicate with DediRock about your account.
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Better organization — Separate contacts for billing, technical support, or general communication.
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Time-saving — Your team members can directly reach out to support without needing your intervention.
How to Add an Authorized Contact
Step 1: Log in to the Client Portal
Go to the DediRock Client Portal and log in with your account credentials.
Step 2: Navigate to Account Settings
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Click on your profile name in the top-right corner.
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Select Contacts/Sub-Accounts from the dropdown menu.
Step 3: Add New Contact
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Fill out the contact’s details (name, email, phone number).
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Choose the permissions you want to grant, such as:
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General email communication
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Product & service access
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Billing permissions
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Support access
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Step 4: Save Changes
Click Save Changes to finalize the setup.
How to Update or Remove an Authorized Contact
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Return to Contacts/Sub-Accounts in your portal.
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Select the contact you want to modify.
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Update their details or uncheck permissions.
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To remove, select Delete Contact.
Best Practices for Managing Authorized Contacts
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Only add trusted individuals such as team members or business partners.
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Regularly review your contact list to remove outdated or unnecessary access.
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Use Two-Factor Authentication for extra account protection.
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Keep contact information updated to avoid missed communications.
Final Thoughts
Managing authorized contacts is a secure way to let others help manage your hosting services without compromising your entire account. With DediRock’s flexible permissions, you stay in control while ensuring smooth account management.