If your service has experienced downtime, you may be eligible for a refund or credit. To request this, please open a billing support ticket and include the following details:
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The specific service affected by downtime
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How you would like the credit to be applied
We offer two options for compensation:
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Account Credit – applied directly to your Dedirock account for future invoices
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Refund – processed through the same payment method you used at checkout
Our billing team will review your request and confirm the refund or credit as quickly as possible.
For more assistance, please visit dedirock.com and contact our support team.